Friday, April 23, 2010

Catering or... Not

[the girl behind the counter]

A woman enters the carry-out/event catering/wedding catering pickup door at her favorite local pizza and pasta restaurant-party catering company to pick up a catering order for her dinner party.

She's dressed to the nine's. She's wearing a beautiful crepe de Chine ivory-colored suit. She's ahead of schedule because she planned her event perfectly. She looked over their catering menu and placed her order weeks ago. But, her dinner party starts in one hour.

She's told, "We're just wrapping the last part of your order". So, after she pays her bill, she sits down to wait for her order at a nearby table.

The table appears to be clean, but is not. The front of her suit gets badly soiled by an unseen spill of fettuccine sauce. She runs to the pickup counter, cuts in front of another customer, and tells the woman who rang up her order, "Your restaurant is filthy. Your dirty table ruined my new suit."

Veronica, the counter lady, feeling tired and beat down to her core, feeling over-worked and under paid, stands there and in one swoop - turns around, picks up her order, then hands it to the soiled suited woman, barely making eye contact. "Uh, sorry."

Angry, the dressed up customer jerks the order out of the counter woman's hands and walks out of the door.

If some would say this appears to be the misuse of a word used as lingo within the hospitality industry, namely - the word: catering... When would you say "catering" begins? When the counter woman feels catered to and starts to feel valued? At the restaurant/catering service pickup counter? Or, at the party?

Hm mm. I'm just sayin'...


Image source: bass_nroll
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About Carlo Powe-Crawford (594 Posts)

Carlo is a baby-boomer, off-premise caterer and event planner, party planning consultant, writer, blogger and mom to Chihuahua, Petey Wheatstraw, "the devil's son-in-law". Originally from Rochester, Michigan and currently living deep in the heart of Texas, she relishes in the flavor of fried pickles, boudin, and BBQ, but longs for a Xochimilco Super Nacho and a proper Lafayette Coney Island dog.

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